Frequently Asked Questions

Applying for your card is simple and takes less than 2 minutes:

1. Click "Issue Card" on our homepage
2. Connect your wallet securely
3. Complete identity verification
4. Choose your card tier (Standard or Metal)
5. Confirm your shipping address

No credit check required — your limit is based on your crypto holdings.

Once approved, your physical card ships within 3-5 business days. In the meantime, you can instantly add your virtual card to Apple Pay or Google Pay and start spending right away! Express shipping options are available in select regions.

You'll need:
• A valid government-issued photo ID (passport, driver's license, or national ID)
• A selfie for facial verification
• Proof of address (utility bill, bank statement, or government letter – issued within last 3 months)

The entire process takes under 5 minutes.

Available in 150+ countries worldwide, including United States & Canada, European Union & UK, Australia & New Zealand, most of Asia-Pacific, and select countries in Latin America, Africa, and the Middle East. Check the app for the most up-to-date list.

Standard Card:
• Daily spending: up to $10,000
• Monthly spending: up to $50,000
• ATM withdrawal: up to $2,000/day

Metal Card:
• Daily spending: up to $50,000
• Monthly spending: up to $250,000
• ATM withdrawal: up to $5,000/day

Limits may vary based on your jurisdiction and verification level.

Accepted at over 80 million merchants worldwide — anywhere Visa and Mastercard are accepted. This includes online stores, retail shops, restaurants, ATMs, and contactless payments via Apple Pay and Google Pay.

You can spend a wide range of cryptocurrencies: USDT (TRC-20, ERC-20, BEP-20), TRX, ETH, BNB, BTC, USDC, MATIC, SOL, and 50+ more tokens. Crypto-to-fiat conversion happens automatically at the point of sale at real-time market rates.

Transparent pricing with no hidden fees:
• Card issuance: Free (Standard), Free with $100K+ balance (Metal)
• Monthly maintenance: $0
• Domestic transactions: 0% fee
• International transactions: 0% conversion fee
• ATM withdrawals: First 5 per month free, then $1.50 each
• Crypto conversion: 0.5% spread at point of sale
No annual fees. No surprise charges.

Yes! Add your card to Apple Pay in the Wallet app on your iPhone, Apple Watch, iPad, or Mac. Tap the "+" button, enter your card details, and complete verification. Then use contactless payments in stores, apps, and on the web.

Absolutely! Open Google Pay on your Android device, tap "Add a payment method", enter your card details, and complete verification. Then use your phone or Wear OS watch for contactless payments at any NFC-enabled terminal worldwide.

Yes, your card works seamlessly for online purchases – e-commerce (Amazon, eBay), subscription services (Netflix, Spotify), digital goods, in-app purchases, and online bill payments. All online transactions are protected with 3D Secure (3DS) authentication.

Your card connects to your wallet through a secure, read-only smart contract integration. We never access your private keys or seed phrase. The connection uses WalletConnect protocol, and transactions are authorized in real-time through your wallet. You maintain full custody of your assets at all times.

Absolutely. We never hold your private keys. We have read-only access to balances, and funds move only with your explicit approval. Our smart contracts are audited by CertiK, critical operations use multi-signature security, and every transaction requires your biometric authentication. Your funds remain in your wallet until the moment of purchase.

Freeze your card instantly in the app with a single tap, then report it to our 24/7 support team. A new virtual card is issued immediately, and a physical replacement ships within 2-3 business days. Since your funds are stored in your wallet (not on the card), a lost card does not put your crypto at risk.

We employ bank-grade security: 256-bit AES encryption, SOC 2 Type II certified infrastructure, PCI DSS Level 1 compliance, GDPR compliant data handling, real-time AI fraud monitoring, and a zero-knowledge architecture that minimizes stored data. Regular penetration testing and security audits ensure continuous protection.

The Metal Card is completely free for eligible holders. Maintain a balance of $100,000 or more in USDT (or equivalent) in your connected wallet. No additional monthly fees, annual charges, or hidden costs.

Metal Card holders enjoy:
• 2x Rewards Multiplier
• Airport Lounge Access (1,300+ lounges via LoungeKey)
• Priority Support 24/7 (response under 60 seconds)
• Higher Limits ($50,000/day spending, $5,000/day ATM)
• Concierge Service
• No Foreign Transaction Fees

Crafted from premium 304-grade stainless steel with PVD coating, weighing 18 grams (over 3x heavier than plastic). Features a brushed metal finish with laser-etched details, EMV-certified contact and contactless NFC chip, and a minimalist matte black design with the logo.

Yes! Once you hold $100,000+ in USDT (or equivalent), go to Card Settings in the app and select "Upgrade to Metal". Confirm your shipping address – your new Metal Card arrives within 5-7 business days. Your existing card remains active until you activate the Metal Card.

View all transactions in the app with real-time feed, detailed breakdowns, push notifications, monthly PDF statements, and CSV export for tax reporting. History is available from day one and never expires.

Failed transactions are never charged to your wallet. You'll receive an instant notification explaining why. Common reasons: insufficient balance, merchant restrictions, security flags, or network issues. Contact support if you believe a transaction failed incorrectly – most issues resolve within minutes.

Refunds are processed automatically. Merchant refunds are credited back to your wallet in the original cryptocurrency within 5-10 business days. Dispute refunds are investigated and processed within 30 days. Refunds use the original exchange rate – you won't lose money due to price fluctuations. Track refund status in real-time through the app.

Our support team is available 24/7 via:
• In-app chat (response under 2 minutes)
• Help Center
• Social Media @TrustWalletCard
Metal Card holders receive priority support with dedicated agents and response times under 60 seconds.